These terms and conditions govern the use of the Becky Johnstone Website and apply to all items ordered from Becky Johnstone.
TERMS & CONDITIONS
1. THESE TERMS & CONDITIONS
1.2. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Items to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. If for any reason you do not agree to these terms, you must not purchase Items from the Becky Johnstone Website.
2. INFORMATION ABOUT BECKY JOHNSTONE AND HOW TO CONTACT US
2.2. You can contact us by writing to us through the form on the contact page of this website. Press enquiries are always welcome and may be sent directly to us via the form on our ‘Press’ page. Links to both contact portals are on the footer of the website.
2.3. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4. When we use the words ‘writing’ or ‘written’ in these terms, this includes emails received through our website contact pages.
3. OUR CONTRACT
3.1. Each order placed by you through the Becky Johnstone Website shall be deemed an offer by you to purchase items subject to these terms. No order you place shall form a binding contract or be deemed to be accepted by Becky Johnstone until an order confirmation is issued by Becky Johnstone to you via the contact details you have provided to us at the time you purchase.
3.2. The order confirmation, together with these terms, shall form the contract between Becky Johnstone and you the customer. When you place an order on the Becky Johnstone Website you shall receive an order confirmation. Once you have checked out and you have received your order confirmation you will not be able to make any changes to your order so please make sure that everything is correct before clicking the 'PAY’ button.
3.3. Prices include VAT, and exclude delivery charges and import duties. Customers will pay postal/shipping costs at check-out. Customers outside the United Kingdom are liable for additional import duties.
3.4. All prices are correct at time of publishing, but may change due to administrative errors or circumstances beyond our control. Becky Johnstone is not liable for import duties for international shipments outside the United Kingdom.
3.5. Becky Johnstone may modify the terms and conditions on the Becky Johnstone Website without notifying you. You agree to periodically review these terms and conditions to be aware of any such revisions. Should the revision be unacceptable to you, you agree to stop accessing the Becky Johnstone Website.
3.6. Your continued use of the Becky Johnstone Website after any such revision(s) shall be deemed as acceptance of and agreement to abide by all such revisions. Before placing an order, if you have any queries relating to these terms and conditions, please contact us through the form on the contact page of this website.
3.7. Prices are subject to change without notice. These changes will not affect orders that have already been despatched.
3.8. Fabrics and other products sold on the Becky Johnstone Website are made to order and are non-stocked items. This means that every order will only be produced on payment in full of the value of the order.
3.9. It is your responsibility to ensure that you are satisfied that all details and aspects of your order are correct and suitable for your requirements including without limitation measurements, dimensions, product features and delivery. Becky Johnstone is not responsible for any implications resulting from incorrect details and aspects of your order.
4. PRODUCTS & WARRANTY
4.1. Becky Johnstone reserves the right to amend or withdraw these terms or the Becky Johnstone Website (or parts of either of these) at any time without notice. We use reasonable endeavours to verify the accuracy of information placed on the Becky Johnstone Website. We make no warranties, whether express or implied, in relation to the Becky Johnstone Website, information on it, or any transaction that may be conducted on or through the Becky Johnstone Website. We make no warranty that the Becky Johnstone Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, that the Becky Johnstone Website or server that makes it available will be free of viruses or bugs. Whilst all reasonable efforts have been made to ensure the accuracy of content, no responsibility can be taken for any error or omission. Weights, dimensions and descriptions of goods given by us to you for any purpose are stated in good faith but are approximate only and will not bind Becky Johnstone in any way. We reserve the right to withdraw, or amend, the specification of any goods without further notice to you. Please allow variance on sizes stated especially when orders are placed at different times.
4.2. The images of the Items on our website are for illustrative purposes only. Although we have made every effort to display accurate representation of the actual colours of our fabrics and patterns we cannot guarantee that the device our customer is using to view the products will display the colours in the same manner as our equipment does. The item colours may vary between computers, printers, screens, servers, and any other device used to view our website. The item may vary slightly from the images sighted. Packaging of the items may also vary from those shown on our website. Please note we do not guarantee colour match between the same products ordered by you in separate orders. We do not guarantee colour and seize match between wallpaper and fabric with the same pattern.
4.3. If we are making the item to measurements you (the customer) have given us, you are responsible for ensuring that these measurements are correct. All sizes and measurements are approximate. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
4.4. Becky Johnstone and all authorised agents and subcontractors use all reasonable skill and expertise in the identification and description of items. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Becky Johnstone Website are correct at the time when the relevant information was entered onto the system. These terms do not affect the statutory rights of you the customer. All information and advise either published on the Becky Johnstone Website, sent to you by email or shared with you over the phone has been supplied in good faith and can only be interpreted as general guidance.
4.5. Reasonable returns do not apply to any defect in or affecting the items arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by Becky Johnstone or her authorised agents and sub-contractors, failure to follow their instructions, or any alteration or repair carried out without their approval. All of our products are designed for interior use only. It is your responsibility to ensure that the product is fit for the purpose or end use for which you intend it.
4.6. If the customer has any complaint about an item, the customer should notify Becky Johnstone in writing.
4.7. We recommend that when ordering our fabric and textile products that advice is sought from a trained professional. Becky Johnstone can only advise suitable meterage of products in good faith, but does not take responsibility for over or under ordering of products. Any additional orders as a result of under ordering will be treated as a separate order and cannot be added on to previous orders.
4.8. We reserve the right to refuse an order. If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure.
4.9. To be eligible to purchase products on this website you must be over 18 years of age, register by providing your real name, phone number, email address, payment details and other requested information and also provide a valid delivery address and a valid credit or debit card issued by a bank acceptable to us. Please note that PO box numbers, hotels and temporary addresses are not permitted.
4.10. Becky Johnstone patterns are printed on natural and organic substrates which exhibit natural and manufacturing variations, due to fibre composition and physical characteristics of variants such as yarn slubs and knots. Very occasionally these variations and characteristics create variances in the way the print dye/s cover the full surface of the fabric. We appreciate this as a characteristic of working with organic materials and believe that this gives our fabrics a distinctive and unique character. You will accept that these product characteristic cannot be classified as faulty.
5. ORDERS & DELIVERY
5.1. Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices include VAT, but exclude delivery charges and import duties. Customers will pay postal/shipping costs at check-out. Customers outside the United Kingdom are liable for additional import duties.
5.2. All prices are correct at time of publishing, but may change due to administrative errors or circumstances beyond our control. Becky Johnstone is not liable for import duties for international shipments outside the United Kingdom.
5.3. Becky Johnstone may modify the terms and conditions on the Becky Johnstone Website without notifying you. You agree to periodically review these terms and conditions to be aware of any such revisions. Should the revision be unacceptable to you, you agree to stop accessing the Becky Johnstone Website. Your continued use of the Becky Johnstone Website after any such revision(s) shall be deemed as acceptance of and agreement to abide by all such revisions. Before placing an order, if you have any queries relating to these terms and conditions, please contact Becky Johnstone in writing.
5.4. Fabrics and other products sold on the Becky Johnstone Website are made to order and are non-stocked items. This means that every order will only be produced on payment in full of the value of the order.
5.5. It is your responsibility to ensure that you are satisfied that all details and aspects of your order are correct and suitable for your requirements including without limitation measurements, dimensions, product features and delivery. Becky Johnstone is not responsible for any implications resulting from incorrect details and aspects of your order.
5.6. When you place an order on the Becky Johnstone Website you shall receive an order confirmation. Once you have checked out and you have received your order confirmation you will not be able to make any changes to your order so please make sure that everything is correct before clicking the 'PAY’ button.
5.7. Ordered products will be shipped by Becky Johnstone suppliers within 3-5 days post production save for weekends and public holidays.
5.8. For orders outside of the United Kingdom local customs duty will be charged to you depending upon the country in which you reside. Becky Johnstone is not responsible for payment of this duty. The shipping company will contact you once your items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods are held at customs. It will be your responsibility to pay the necessary charges for local authorities to release the goods.
5.9. Please contact us if you have any questions about international shipping rates by writing to us through our contact form page. We shall not be liable for delays and/or failures in delivery if we cannot gain access to the property. Delivery dates are not guaranteed.
6. D I S C O U N T C O D E S
6.1. You may occasionally receive discount codes from us, via email or through promotional materials. Each code is unique to the recipient, is not transferable, has no monetary value and under no circumstances can it be converted into currency. Each code has an expiry date, which will be stated at the time of promotion or on accompanying promotional materials which cannot be modified. Codes can only be redeemed online.
6.2. When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.
6.3. Under no circumstances can the value of a discount code be deducted from an order if that code is defective or out of date: no replacement codes will be issued.
6.4. Only one discount voucher can be used per order. If any other rules apply to a specific promotion, these will be clearly stated at the time of promotion or on accompanying promotional materials.
7. R I S K O F L O S S O R D A M A G E
7.1. Title and risk in the goods shall pass to you upon payment and dispatch of the order.
7.2. Becky Johnstone shall not be responsible whatsoever (howsoever caused) for any damage or loss caused to the goods after title and risk has passed to you.
7.3. Please note that you have a legal obligation to take reasonable care of the items while they are in your possession and we hold the right to deny returns if the merchandise returned does not meet our policy requirements.
7.4. All Becky Johnstone products are made to order only. We do not accept returns unless the product is a) damaged in transit before you receive them or b) if the product is faulty.
7.5. All goods are dispatched suitably packaged for transit purposes only. You must inspect the goods upon delivery and check that no items are damaged. If goods are damaged you should sign for as such upon delivery and write to us through our contact form within 24 hours of delivery including photographic evidence of the damage. We do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.
7.6. You must check the product for faults before installation. Please note in circumstances where a return has been arranged with Becky Johnstone, that the textile products being returned must be sent back without any change, cutting or alteration made to the item as sold, otherwise we will not be able to issue a refund. Should you believe that your item is faulty you must notify us within 24 hours of delivery and before any use of the item. Send a detailed explanation and request to us through our contact form. You will be informed further regarding including photographic evidence, which will also be required.
7.7. For orders within the UK or EU, please organise return shipment using your preferred local courier. Please note you will be fully responsible for payment of all return shipping costs. For international orders (outside of the EU), please write to us through our contact form and we will create a return shipping label and deduct the cost from the amount to be refunded. If you organise your own return shipment, you will be responsible for any taxes and duties incurred.
7.8. Items should be returned to our studio within 20 working days. If the item returned meets our return terms, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed, excluding the initial shipping cost. Please note, we will not cover decorator costs or any other additional costs that arise as this is solely your responsibility.
8. DESIGN RIGHTS, TRADEMARKS, REGISTRATIONS AND COPYRIGHTS
8.1. Becky Johnstone maintains all the images, products and information on the Becky Johnstone Website and owns the documentation and legal rights of registration, trademark and copyright of all works included on it. All Becky Johnstone patterns are original creations by the artist and founder Becky Johnstone. Any copies made of textile patterns and works by Becky Johnstone, and representations of Becky Johnstone works sold on the Becky Johnstone website, that are found to be circulating will be actively pursued and the extent of the law applied to them. All material contained within the Becky Johnstone Website is covered by a disclaimer and protected by copyright laws. No part of the Becky Johnstone Website, including designs, images, photos, information, logos, and overall appearance of the site, may be copied, republished, broadcast or reproduced in any form whatsoever without the prior written permission of the copyright holders except for your own personal or non-commercial use.
8.2. You agree, on entering the Becky Johnstone Website, not to adapt, alter or create a derivative work from the site content. You are permitted to store or print out pages from the Becky Johnstone Website as a record but may not publish, link or transmit any Becky Johnstone Website content to another website or any other form of publication or use in any other way without the express prior written approval of Becky Johnstone.
8.3. The Becky Johnstone Logo is property of Becky Johnstone. All trademarks, design registrations and logos used in this website are the trademarks or logos of their respective owners and represented as such with appropriate ownerships and permissions as granted.
9. L I M I T A T I O N O F L I A B I L I T Y
9.2. The Becky Johnstone Website and the information are provided on an ‘as is’ basis, with no warranties of any kind whatsoever, either express or implied, including, but not limited to, any warranties or any implied warranties of merchantability or fitness for a particular purpose. Use of the Becky Johnstone Website and the information is entirely at the user’s sole risk.
9.3. In no event will Becky Johnstone be liable for any damages whatsoever arising out of or related to the Becky Johnstone Website. Your sole and exclusive remedy for dissatisfaction with the Becky Johnstone Website and/or information is to stop using the Becky Johnstone Website and the information.
10. GOVERNANCE AND A M E N D M E N T S
10.1. These terms and our contract are governed by English law and you can bring proceeding in the English courts. If you live in Scotland or Northern Ireland, you also have the alternative to bring proceedings in either (a) the English courts or (b) your local courts of Scotland or Northern Ireland.
10.2. We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when posted on the Becky Johnstone Website and it is your responsibility to read the terms and conditions on each occasion you use the Becky Johnstone Website. The continued use of the Becky Johnstone Website shall signify your acceptance to be bound by the latest terms and conditions.